Customer Satisfaction Team Member

Qualifications:
• Customer Care orientation
• Very good verbal and written communication skills in English
• Conflict resolution skills
• Teamwork spirit, initiative and creativity
• Ability to professionally conduct a phone conversation
• Strong team player
• Good computer skills
• Previous Customer Service experience would be a strong advantage

Customer Satisfaction Team Member Responsibilities:

• Provide daily operational support related to orders via phone, chat and e-mails to the Steve Madden customers
• Provide information and advice for existing and potential customers related to company products;

We offer:

• Attractive salary
• Opportunity of personal development within an International Company
• Training package
• Special bonuses based on individual performance
• Annual and performance based bonuses

Steve Madden is easily America's most successful shoe designer. Considered the fashion footwear mogul of the 21st century, Madden has been responsible for the design and marketing of the company's trendsetting shoes for the past two decades. His vision to give young, fashion forward women a unique way to express their individuality through style resulted in millions of customers worldwide and propelled his designs to the forefront of the fashion industry.
Today, the Steve Madden brand represents a lifestyle. It is about embracing fashion while still maintaining that funky independence that first defined the brand 20 years ago. Expanding now into apparel and other accessories such as dresses, handbags, belts, sunwear, cold weather, outerwear and hosiery, Steve Madden is always looking toward to the future. As 2010 begins, more exciting opportunities are on the horizon including re-packaging, new store design rollout and expansion in global markets.

Since the beginning of 2006, we have based our Customer Support Department in Romania, and what’s more, we have been expanding ever since.

IF YOU LOVE FASHION YOU WILL LOVE STEVE MADDEN!

Steve Madden Romania
Barbu Urleanu Street No.20, Sector 5
Bucharest

Please check out our website: www.SteveMadden.com