CUSTOMER ENGAGEMENT ADMINISTRATOR - ENGLISH SPEAKER - HP GeBOC Job no. 654161

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CUSTOMER ENGAGEMENT ADMINISTRATOR - ENGLISH SPEAKER
- HP GeBOC Job no. 654161
The HP Hardware - Commercial segment - Business Front Office (FO) admin is part of the HPS Contract Operations team. The main focus of the job is the assurance of the correct administration of the HP Hardware support portfolio in the Commercial segment. The FO contract admin is the main contract operations contact for internal and external customers for the initiation, maintenance and termination of support agreements.

Job Description

• Assures the check and balance function for all order-/ revenue- / any other and business relevant issues;
• Assures full ownership for front office responsibilities and coordinate activities including the involved near- and offshore partners;
• Translates customer requests;
• Assures interface between support sales, support business, delivery, process development and the customer;
• Assures check and balance function, business controls and audit compliance in order to secure HP's financials;
• Assures the admin responsibility for the realization of individual contracts (from a commercial and legal point of view along the HP Services customer support policies and procedures);
• Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions;
• Assures correct handling of support contracts within the HPS systems;
• Acts as entry point for C&C, delivery issues, finance, CRS;
• Analyzes processes and business cases in order to provide solutions for improvement.

Job Profile

The FO contract admin acts within an environment where there is a lot of time pressure and customer orientation. This implies a high level of resilience, thoroughness, timely working habits, flexibility, teamwork and independence.

The ability to take decisions within the legal, commercial and process framework that are at the same time customer oriented and order/revenue oriented is core for the Front Office Contract Administrator. The assurance of the business control function (check & balance) is elementary for this function.
Other basic skills are analytical thinking, the ability to judge on the correctness of processes, carry out effective analyses, presenting to other functions and to assure that HPS strategies and market trends are reflected within the work done.

Required Skills

• University graduate;
• Fluent in English (written and spoken);
• Preferable previous work experience;
• Computer literate - particularly Microsoft Package (Windows, Outlook, Excel, Word, Internet Explorer, etc.)
• SAP know-how will be considered a plus.
• Understanding of operating in a near or offshore environment;
• Strong Policy and Procedure know-how;
• Excellent communication skills and customer oriented thinking;
• Standing towards business and sales to assure the check and balance Function;
• Good knowledge in business administration;
• Strong team player.

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