Customer Care Representative – with German

 High proficiency on German, both written & spoken
 At least an intermediate level of English, both written and spoken;
 University graduate;
 Computer proficiency;
 Quick-minded, adaptable, results & client centered;
 Strong commitment to the quality of deliverables;
 Previous client service / insurance background are an important plus.

Responsibilities:
 To ensure the timely collection and allocation of money due from premium and claims;
 To collect outstanding money in a timely manner;
 To take ownership for raising and solving queries related to the broker account;
 To raise payments for the money due to 3rd parties (Brokers, Insurance Companies, etc);
 To ensure accurate processing of all tasks in order to keep a high quality analysis regarding receivables;
 To accomplish all tasks in accordance with the internal norms & procedures;
 To ensure that all KPIs are constantly met.

Benefits:
 Competitive salary remuneration;
 Motivating package of non-financial benefits;
 Various career alternatives in a young Romanian team/ Exl's multinational work environment.

EXL (NASDAQ: EXLS) is a leading provider of Outsourcing & Transformation services for Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel.
We customize our solutions to improve business performance, transform organizations to be fast leaners and more flexible and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value.

EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 18 delivery centers in India, the Philippines, Malaysia, USA, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London.
Find additional information about EXL at www.exlservice.com.