Junior Specialist Customer Support

Minimum 1year of related work experience in customer service, inbound/outbound or call center issues required;
Working knowledge of MasterCard/Visa rules/regulations;
Ability to use basic business mathematics, including percentages, decimals, and application of basic formulas;
Well honed leadership and project management skills, including detail orientation and follow through experience managing the customer relationship;
Excellent analytical skills and the ability to assess the satisfaction levels and needs of credit and debit card customers;
Outstanding communication abilities, including superior written, verbal and formal presentation skills;
Ability to listen carefully, probe for additional details, and ask targeted questions to gather information;
Ability to be understanding, helpful, cooperative, and sensitive to needs and feelings of others; maintaining composure in difficult situations;
At times, working with valued customers who are upset and not cooperative;
Must be very willing to work in an environment that requires mail and phone-based customer interaction;
Ability to work in team environments;
Must have excellent organizational and interpersonal skills to interact on a variety of personal and professional levels;
Ability to multi-task in a fast environment;
Perfect knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) programs;
Good knowledge of English speaking, writing and reading.

Managing the relationship with the mailing company and card delivering company in order to assure a proper operational flow;
Modifications, cancellations at the branches and customers’ request;
Investigating and solving erroneously processed payments in an account, at the customers’ request;
Solving branches and customers claims and giving a feedback to the branches for customer problems.

CREDIT EUROPE BANK (Romania)S.A. is a part of FIBA - group of companies present in Romania since 1998 with Finans Leasing, Bucharest Mall, Plaza Romania and Gima Superstore. We are an International Bank with 70 branches all over the country.