CRM Analyst

•A technical or scientific degree/diploma in Computer Science or Software Engineering;
•At least 2 years experience;
•Preferable knowledge of GSM technology and services;
•Basic knowledge of Linux/UNIX;
•Experience in POS systems would be a plus;
•Fluency in English (written and spoken);
•Analytical thinking; good problem solving skills;
•Ability to manage multiple projects simultaneously;
•Able to prioritize tasks;
•Good analytical, communication and negotiation skills.

•To analyze the business requirements specification in order to find out proper solution for implementation / customization / upgrade / integration in the designated systems;
•To act as consultant in development of the company business processes in regards to the involvement of the designated systems;
•To configure the designated systems to meet the business requirements and to assure prompt and correct implementation;
•To test new software shipments to ensure that the shipment satisfies the business requirements and to ensure the complete compatibility of the shipment with the other software packages in place;
•To provide first level of support for the users;
•To resolve in timed manner the complaints reported from the users/customers and provide feed back;
•To create/update documentation for the implementation of the features in the system as required by the office/department policy;
•To analyze and develop business requests in the area of expertise (reports, scripts, reconciliations, etc);
•To provide support and guidance to programmers by sharing knowledge about specific system in order to provide an appropriate integration solution.

Having started with about 400 employees in December 2005, COSMOTE has grown to over 1000 employees to date, due to the company’s rapid development and the positive response of the market. More than half of our team is made of young professionals aged up to 30 years.

Many of the telecom industry’s best professionals have joined COSMOTE as it offers them the possibility to grow faster professionally, to work in a dynamic environment and to be part of an ambitious team that wants to make a difference on the market through creating a different and a better kind of operator. Furthermore, as a market challenger, COSMOTE provides its employees the possibility to contribute first-hand to bringing revolutionary new concepts, products and services to Romania and to leading overall change on the market.

COSMOTE continues this year its aggressive recruitment activities, aiming to add to its team motivated, creative, forward looking people to train and grow alongside the local business and in keeping with the vision and values of our company. In exchange, the employees benefit from an extraordinary professional experience, a young and dynamic team, along with motivating employment packages and benefits and the opportunity to develop take their career to the next stage.

For more information, please access www.cosmote.ro.