Technical Support Professional (in SOFIA, BULGARIA)

- AVAILABILITY TO RELOCATE TO SOFIA, BULGARIA
- A minimum of 2 YEARS TECHNICAL SUPPORT EXPERIENCE in a call center environment.
- Skill in providing an exceptional customer experience.
- Skill in verbal and written communication to analyze, interpret and address customer needs.
- Knowledge of computer operating systems. Including but not limited to one or more of the following; Mac OS, Windows 98, NT, 2000, ME, XP, UNIX, and Linux.
- Knowledge of computer hardware.
- Ability to work in a time critical environment.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability and willingness to provide presales support.
- Ability to promote and sell products or services.
- Ability to sit at a computer keyboard, view a computer monitor, and use a telephone headset for extended periods of time.
- May be required to work unconventional hours or shifts, weekends, holidays, 2nd shift, or early mornings.
- Technical Certifications preferred. (i.e. MCP, MCSE, CNE, A+, Network +, Server +)
- Equivalent education or experience may be substituted for any of the above.

- Provide technical support via telephone and/or other electronic mediums for a major product category.
- Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution. Escalate complex problems as necessary.
- Identify the degree of customer’s technical knowledge and adjust problem solving communications accordingly.
- Deliver quality technical resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures.
- Achieve and maintain to a performance standard. - Including but not limited to; average handle times, call quality, customer satisfaction.
- Log all incoming calls and accurately create case notes in a call tracking database.
- Search and retrieve data from various databases.
- Participate in training activities to maintain technical currency, and to broaden product knowledge.
- Extend contact to promote and sell products or services as required by assigned queue.

Our client is the company offering customer service and tech support services to MICROSOFT customers throughout the world (in this case, to Romanian customers). We offer you the opportunity to develop in a mutinational environment, working within a young and dynamic team. Salary package includes base salary, relocation allowance and bonus. SEND YOUR CV TO JOIN OUR TEAM!