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Customer Support Professional (in SOFIA, BULGARIA)

 Consulteam Romania
Compania: Consulteam Romania
| Expirat la: 09.05.2009 |
| Actualizat la: 07.05.2009 |
Compania:  Consulteam Romania
Departament:  Customer, Client Service, Marketing, CercetariMarketing, Sondaje, Sales, Vanzari, Comert, Traduceri
Orasul:  STRAINATATE
Tip Job:  Full time
Posturi disponibile:  8
Status:  Inactiv
Nivel cariera:  Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp
Limbi Straine:  engleza,
Oferta:  nespecificat
Permis conducere:  nespecificat
Data introducerii:  08.04.2009
Data limita:  09.05.2009

 
CANDIDATUL IDEAL:

- AVAILABILITY TO RELOCATE TO SOFIA, BULGARIA
- A minimum of 1 YEAR CUSTOMER SERVICE EXPERIENCE in a call center environment.
- Skill in providing an exceptional customer experience.
- Skill in verbal and written communication to analyze, interpret and address customer needs.
- Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
- Ability to work in a time critical environment.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability and willingness to provide pre-sales support.
- Ability to promote and sell products or services.
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
- Equivalent education or experience may be substituted for any of the above.


RESPONSABILITATI / BENEFICII:

- Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance.
- Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
- Deliver and exceed customer-specified service levels for handle time.
- Learn, understand, retain and regularly update and demonstrate product/process knowledge.
- Track, document and retrieve information in call tracking database.
- Extend contact to promote and sell products or services as required by assigned queue.


DESCRIEREA COMPANIEI:

Our client is the company offering customer service and tech support services to MICROSOFT customers throughout the world (in this case, to Romanian customers). We offer you the opportunity to develop in a mutinational environment, working within a young and dynamic team. Salary package includes base salary, relocation allowance and bonus. SEND YOUR CV TO JOIN OUR TEAM!


ANUNTUL CONTINE UN INTERVIU ONLINE CU 3 INTREBARI
Would you be willing to relocate to Bulgaria by the end of April in order to start work??
Do you have Customer Service experience? If so, in what field of activity?
What are your salary expectations for this postion?


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