Outsourcing Manager (with French)

Knowledge/Skills Requirements:

• French and English language skills (written and fluent).
• People Management experience.
• Leadership abilities.
• Experience of HR Operations is desirable.
• Understanding of Business Process Outsourcing.
• Good communications, written and oral.
• Self-Motivated, positive attitude and approach.

This position is accountable for managing an assigned language team within the European Centre. The team is to be recruited and managed effectively to ensure quality of service is maintained, client targets are met and opportunities are developed revenue are maximised.

Scope

• A role responsible for the management of a specified Language Team.
• Responsible to recruiting and motivating that team to ensure high quality service to clients.

Role Accountability:

• Is accountable for the staffing of the language team.
• Is responsible for assigning team members to specific clients to maximise service delivery and staff development.
• Interfaces with team leads, Service line management and client management for staff related matters

Operational

• Ensures the language team delivers a service to the client in an effective manner.
• Flexible approach actively looks for ways to grow skills and experience within the Centre.