IT Support Engineer |
| Compania: CONFIDENTIAL |
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| Expirat la: 05.10.2008 |
| Actualizat la: 03.10.2008 |
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| Compania: |
CONFIDENTIAL |
| Departament: |
Customer, Client Service, IT Hardware, IT Software, Inginerie, Telecomunicatii |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp |
| Limbi Straine: |
engleza, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
04.09.2008 |
| Data limita: |
05.10.2008 |
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| CANDIDATUL IDEAL:
• Minimum of 1 years experience in a similar role in an internal customer environment
• Good working knowledge of SQL, Windows XP, MS Office XP/2003 including Outlook
• Exposure to office networks, both software configurations and cabling/network devices
• Good communication skills both written and oral, especially when talking to non-technical staff in both English and Romanian
• A well organised individual well presented with a professional and business-like image.
• Service mentality aimed at exceeding customer expectations
• Cheerful and confident with the ability to get on with the job no matter how daunting.
• flexible approach to work who is persistent and resilient with the ability to handle with setbacks.
• Have initiative and the ability to act independently as appropriate within broad guidelines.
• Must be able to work additional hours as required.
• Able to document work done, create and handover new procedures to other staff
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RESPONSABILITATI / BENEFICII:
• The role of IT Support Engineer is to provide first and second line support to all desktop, backoffice, network and operational IT systems in PayPoint Romania, and to communicate issues/changes back to the UK IT support teams.
• Perform first and second line desktop hardware and software support for all local users and machines
• Ensure resolution of all reported incidents and/or escalate where necessary to the UK Support teams
• Ensure all incidents and actions are logged in the Paypoint Helpdesk
• Install and configure desktop and server hardware and software applications according to PP standard builds and instructions
• Perform user maintenance in Active Directory
• Provide first line support for Remote Access users in Romania
• Troubleshooting AV issues on local machines
• Perform office moves
• Support for SFA Mob server
• Maintain an IT Asset register for local IT kit
• Liaise with local suppliers to resolve faults and queries including Dell for PC and laptop issues
• Pro-actively maintain a detailed and comprehensive set of procedures and checklists
• Troubleshooting printer errors
• Any other tasks consistent with the running of the IT Dept
Atractive comp&ben package and working envrionment |
DESCRIEREA COMPANIEI:
One of the largest Romanian mobile prepay distributors, both for scratch cards&electronic recharge and online payment services |
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