Helpdesk executive |
| Compania: CONFIDENTIAL |
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| Expirat la: 15.11.2009 |
| Actualizat la: 14.10.2009 |
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| Compania: |
CONFIDENTIAL |
| Departament: |
Customer, Client Service, IT Hardware, IT Software |
| Orasul: |
Timisoara
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp |
| Limbi Straine: |
engleza, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
14.10.2009 |
| Data limita: |
14.11.2009 |
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| CANDIDATUL IDEAL:
working knowledge of fundamental operations of relevant software, hardware and other equipment
knowledge of relevant call tracking applications
knowledge and experience of customer service practices
related experience and training
Key Competencies:
oral and written communication skills
learning skills
customer service orientation
problem analysis
problem-solving
adaptability
planning and organizing
attention to detail
stress tolerance
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RESPONSABILITATI / BENEFICII:
User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main responsibilities:
respond to requests for technical assistance in person, via phone, electronically
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
redirect problems to appropriate resource
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
prepare activity reports
stay current with system information, changes and updates
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DESCRIEREA COMPANIEI:
The #1 provider of integrated business, technology and process solutions on a global delivery platform.
The achievement speaks words for the 55+ Centers of Excellence that create customized solutions, no matter the domain involved.
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