Desktop Support Engineer

• Minimum of 1 years experience in a similar role in an internal customer environment
• Good working knowledge of SQL, Windows XP, MS Office XP/2003 including Outlook
• Exposure to office networks, both software configurations and cabling/network devices
• Good communication skills both written and oral, especially when talking to non-technical staff in both English and Romanian
• A well organised individual, well presented with a professional and business-like image.
• Service mentality aimed at exceeding customer expectations
• Cheerful and confident with the ability to get on with the job no matter how daunting.
• Flexible approach to work, someone who is persistent and resilient with the ability to handle with setbacks.
• Have initiative and the ability to act independently as appropriate within broad guidelines.
• Must be able to work additional hours as required.
• Able to document work done, create and handover new procedures to other staff
• An individual who is looking to improve areas of expertise and eager to learn new systems, hardware and databases

• The role of Desktop Support Engineer is to provide first line support to all Romanian office staff, for desktop issues both hardware and software and to communicate issues/changes back to the UK IT support teams.
• There is constant communication with the UK office which means the candidate must be fluent in English, both written and verbal.
• Assisting and supporting staff in both Bucharest offices, plus remote support for the regional offices located around the country.
• Working closely and supporting the PDA administrator in learning databases used for the PDA role and other external databases.

PRINCIPAL RESPONSIBILITIES
• Support local databases and carry out work with the remote assistance of the UK Network & IT operations teams
• Ensure all incidents and actions are logged in the UK Helpdesk and track and control work / repairs to be done
• Assist UK with any reboot of servers or network issues. Majority of which are supported remotely by UK but from time to time they need to talk the Desktop Engineer through a process on site.
• Install and configure desktop and server hardware and software applications according to Company standard builds and instructions
• Support for SFA Mob server
• Ensure resolution of all reported incidents and/or escalate where necessary to the UK Support teams
• Maintain an IT Asset register for local IT kit
• Pro-actively maintain a detailed and comprehensive set of procedures and checklists
• Perform user maintenance in Active Directory
• Perform first and second line desktop hardware and software support for all local users and machines
• Provide first line support for Remote Access users in Romania
• Troubleshooting AV issues on local machines
• Perform office moves
• Liaise with local suppliers to resolve faults and queries including Dell for PC and laptop issues
• Troubleshooting printer errors
• Support all hardware within the office and mobile hardware for field staff
• Train on system and support PDA administrator
• Any other tasks consistent with the running of the IT Dept

Atractive comp&ben package and working envrionment

One of the largest Romanian mobile prepay distributors, both for scratch cards&electronic recharge and online payment services