Customer Support Representative (ENGLISH)

- Student (ideally in the final year, finishing the studies this summer) or University graduate;
- Excellent English knowledge (if possible English as mother tongue);
- Excellent communication skills, proactive personality;
- Customer oriented;
- Willingness to learn quickly and acquire new skills, open minded, positive attitude;
- Good attention to details;
- Ability to work independently as well as being a team player;
- Commitment, stability and responsibility.

NO PREVIOUS WORK EXPERIENCE IS NEEDED.

But the communication skills in English are ESSENTIAL for this job!!! You will be accounted for both fluency and English accent!
Other languages are not relevant for the current position.

The technical side of the job (for solving specific IT /software issues) may be acquired over time.

The technician will be in direct contact with the most important element of our business: the customer! All customers are from the UK (native English speakers). The main job of the support technician will be to manage and coordinate the incoming calls from the customers and log them into the system.

The candidate will be responsible for:
- managing and coordinating telephone support calls and emails;
- speaking directly with the customers about the software related issues they encounter;
- responding to the client's complains and logging the reported issues;
- redirecting calls (when necessary);
- informing the customers about the status of their call logs (when necessary);
- performing basic troubleshooting tasks and first level support over the phone;
- other specific/administrative tasks for the Support Desk as they may arise.

On-the-job training will be provided (including training in the UK - all expenses paid), giving you the opportunity to learn the software product in detail. You will have a period of about two weeks paid internship, followed by a full time labour contract with the company.

The job is full time only! 8-hours/day from Monday to Friday, no shifts involved - just regular day-time program.

THIS IS NOT A PART TIME JOB OPPORTUNITY!

All the activity revolves around the company's own software solution designed for office product businesses. The software includes modules for Customer Relationship Management (CRM), Field Service Management (FSM), Product Catalogue Management, Purchasing and Sales Orders Management, Stock Management, Invoicing, electronic links to wholesalers etc.

The company will provide full product training and specific training required for completing the above mentioned tasks as well as a fully equipped office with the latest technologies available (including a laptop computer). Additional bonuses will be included, together with great salary rates for the IT customer support sector in Romania.

The company we are recruiting for is a successful software author and distributor of Business Software in the United Kingdom.

The present opening is an excellent career opportunity in an expanding international company and a unique chance to join a new team building up for an international project that has just started in Romania.

Please submit your CV in English!