Customer Service Representative -German Speaker

Job Holder Specification
• Fluent in German and English; any other additional language would be a plus
• Clear and polite telephone manner with excellent communication skills.
• Ability to work well under pressure.
• Positive, pro-active attitude and flexible approach.
• Organized, self motivated, dynamic and goal oriented;
• Accurate and numerate.
• Ability to plan and prioritise.
• Very good team player.
• Key board skills
• Previous working experience in Customer Service
• Knowledge of the textile industry is preferable
• University graduated

Direct Reporting to : Customer Service Team Leader

Main Job Purpose:
• To ensure all customer communications are dealt with promptly, accurately and efficiently.
• To maintain and develop customer goodwill and accounts.
• To provide a proactive customer care service in a professional and courteous manner to the allocated clients

Key Tasks :
• Provide formal communication (written and spoken), ensuring that the highest service levels are maintained for our customers.
• Dealing with queries efficiently and professionally.
• Ensuring telephone calls and e-mails are timely a7 professionally responded.
• Liaising with all relevant departments to obtain the best production dates.

Major Duties and Responsibilities:
• To ensure that all telephones are answered promptly and enquiries and queries are dealt with in a professional manner.
• To ensure any verbal instruction from a customer is always, without fail, confirmed back to the customer in writing, thus ensuring our interpretation of those instructions is correct.
• To ensure all customers' correspondence, whether by fax or post, are dealt with immediately and effectively, advising the customer and relevant sales person or Operations Manager of any delays in answering their enquiry.
• To ensure any communication from Sales or Operations are transmitted immediately.
• Advises Sales staff of any problems with any of their customer accounts immediately you hear of them.
• All correspondence is filed correctly.
• Deals with and ensures all customer complaints are raised and completed in line with Company practice and procedures.
• To chase customer orders progressively through production, in order to meet customer’s required due date.
• Ensure any customer amendments are actioned .

Multinational company with manufacturing facilities.