BUSINESS SUPPORT ANALYST - AMSTERDAM

Our prestigious client is a leading international cable operator offering advanced video, telephone, and broadband Internet services.

We are looking for a professional BUSINESS SUPPORT ANALYST for our client’s office in AMSTERDAM.


Key Facts and Figures:
No direct or indirect reports
No budgetary responsibility

Main Responsibilities:

Provide functional analyst support within the BSS Billing team to business users in the Client’s affiliates and to the Operators of the billing platform. Deliver patches for fixing issues and for configuration changes related to the same platform.

•The main focus of the role will be on the analysis and the possible resolution of application issues and change requests that occur during the normal day-to-day business processes.
• Day to day management of incoming incidents and change requests, management of customer expectation, planning of development time and delivery into UAT environments
• Pro-actively make suggestions how the billing platform can be improved and where possible implement them
• Participating in weekly incident calls with the Client’s affiliates
• Being on-call for 24/7 support

Knowledge, Skills & Experience:

Personal Skills
• Good problem solving and analytical skills
• Excellent communication skills – written and oral
• Team player, can work very well independently

Technical Skills:
• Excellent Arbor BP / Kenan skills
• Excellent SQL and PL/SQL skills
• Good Unix skills

General Skills
• A good standard of English, Dutch desirable, other European languages can be an advantage

Key Measures:
• Provide quick and adequate solutions to issues
• Manage the delivery of changes and incident fixes within the agreed timeframe (KPI’s)
• Manage to a satisfactory degree the customer expectations

Working Relationships and Team Working:
Day to day contacts within the Operations team, Service Integrator and the CRM team.
On a very regular basis contact with the business users is required.