AIX level 1 support: Remote Software Support Specialist |
| Compania: CONFIDENTIAL |
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| Expirat la: 01.09.2009 |
| Actualizat la: 26.08.2009 |
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| Compania: |
CONFIDENTIAL |
| Departament: |
Customer, Client Service, IT Software |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
5 |
| Status: |
Inactiv |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp |
| Limbi Straine: |
engleza, franceza, germana, italiana, spaniola, |
| Oferta: |
se va negocia in urma interviului |
| Permis conducere: |
nespecificat |
| Data introducerii: |
31.07.2009 |
| Data limita: |
31.08.2009 |
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CANDIDATUL IDEAL:
Desired skills and experience:
Required: English fluent (both written and verbal) plus very good knowledge of at least one of the following:
- German
- French
- Italian
- Spanish
- Basic Knowledge of a UNIX/Linux operating system is required
Desired:
- AIX experience
- Customer facing experience
- C programming
- Team working
- Knowledge of IT technology & infrastructure, particularly disk arrays and Storage Area Networks
AIX (desired) / UNIX (required) product related skills:
- Basic installation and configuration
Traits and competencies wanted
- Technical
- Problem solver
- Excellent communication and listening skills
- Team player
- Very good analytical skills
- Eagerness/willingness to learn
- Ability to perform under pressure
- Ability to multi-task
- Willingness to travel (initial skilling phase could include several weeks abroad)
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RESPONSABILITATI / BENEFICII:
Software Support Specialists are required to deliver Remote Technical Software Support Services for AIX in client national language:
- Providing initial remote technical software support for AIX to clients
- Analyzing problems/situations, understanding problem impact on client business
- Applying problem solving techniques
- Responding to client queries, providing timely resolutions to client issues
- Maintaining highest client satisfaction
- Maintaining positive client relationships even in severe and pressurized situations
- Performing problem management and end-to-end problem ownership
- Logging all related activities for each customer query and handling client data securely
- Performing in international software support delivery processes and environments
- Participating in scheduled offshift (callout)
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DESCRIEREA COMPANIEI:
We are a growing software development & PM company. We started in 2003 and specialised outsourcing Projects.
The 50 plus staff are a young, dynamic and highly professional team.
We have managed, implemented and designed various solutions across Europe
We are IBM Business Partner.
Our company uses the highest service quality standards. |
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