Italian - English Helpdesk Support Agent |
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| Compania: Conectys Telecom |
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| Expirat la: 13.06.2009 |
| Actualizat la: 12.05.2009 |
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| Compania: |
Conectys Telecom |
| Departament: |
Alte Departamente, Customer, Client Service, Internet, eCommerce, New Media, Public Relations, Traduceri |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time,Part time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Student,Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp |
| Limbi Straine: |
engleza, italiana, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
12.05.2009 |
| Data limita: |
12.06.2009 |
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| CANDIDATUL IDEAL:
Personal Skills:
- Language: Italian & English fluently;
- Excellent writing skills and good speaking skills, in both languages, are a must.
- Brings a high standard in friendliness and professional interaction with customers.
- Effective and efficient communication skills in writing and speaking.
- Solution-oriented and capable to explain technical complexity in simple terms
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RESPONSABILITATI / BENEFICII:
You will support customers of a company that is preparing the launch of a mobile payment solution. The initial users will be located in the UK .
The Helpdesk Staff will cover the following areas:
- Catch incoming incidents (email and phone).
- Respond within agreed Service Level Parameters.
- Offer quick and to the point solutions to customers, based on a knowledgebase of previous incidents and approved incident resolutions.
- Assist in publishing this knowledgebase as an online FAQ in order to decrease the incidents for the helpdesk and to increase customer self service.
- Escalate more complex incidents to Client’s engineers.
-Availability for working night shifts and national holidays. |
DESCRIEREA COMPANIEI:
Conectys is a global multilingual contact center and business process outsourcing services provider based in Western and Eastern Europe.
We offer 24/7 inbound/outbound voice, email, chat and transaction processing services using the latest technologies with support for real-time reporting, Voice over IP, web call-back and collaborative browsing. Our Business Process Outsourcing services range from data entry services to internet research, document management and knowledge management.
We have deep expertise through years of practical Contact Center and Outsourcing experience. Conectys is reliable, professional, flexible and ambitious.
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