German & English Speakers for Customer Support Services |
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| Compania: Conectys Telecom |
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| Expirat la: 11.10.2009 |
| Actualizat la: 09.09.2009 |
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| Compania: |
Conectys Telecom |
| Departament: |
Customer, Client Service, Internet, eCommerce, New Media, Reparatii, Intretinere, Service, Telecomunicatii, Traduceri |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time,Part time |
| Posturi disponibile: |
3 |
| Status: |
Inactiv |
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| Nivel cariera: |
Student,Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp,FaraStudiiSup/Necalificat |
| Limbi Straine: |
engleza, germana, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
09.09.2009 |
| Data limita: |
10.10.2009 |
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| CANDIDATUL IDEAL:
Personal Skills:
- Excellent German & English writing and speaking skills.
- Brings a high standard in friendliness and professional interaction with customers.
- Efficient communication skills in writing and speaking.
- Solution-oriented and capable to explain technical complexity in simple terms
The support agent should have:
- Experience in problem solving of complex technical environment
- Good PC skills and be used to navigate in a Windows environment.
- Networking knowledge background is not a must but it would be a plus.
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RESPONSABILITATI / BENEFICII:
The Helpdesk Staff will cover the following areas:
- Catch incoming incidents (email and phone).
- Respond within agreed Service Level Parameters.
- Offer quick and to the point solutions to customers, based on a knowledgebase of previous incidents and approved incident resolutions.
- Assist in publishing this knowledgebase as an online FAQ in order to decrease the incidents for the helpdesk and to increase customer self service.
- Escalate more complex incidents to Client’s engineers. |
DESCRIEREA COMPANIEI:
Conectys is a global multilingual contact center and business process outsourcing services provider based in Western and Eastern Europe.
We offer 24/7 inbound voice, email, chat and transaction processing services using the latest technologies with support for real-time reporting, Voice over IP, web call-back and collaborative browsing. Our Business Process Outsourcing services range from data entry services to internet research, document management and knowledge management.
We have expertise through years of practical Contact Center and Outsourcing experience. Conectys is reliable, professional, flexible and ambitious.
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