English Helpdesk Support Agent (PART-time)

Required Skills:

- Excellent English skills both speaking and writing;

- Effective and efficient communication skills in writing and speaking.

- Good knowledge of German/French/Italian/Spanish or other foreign language with international exposure is considered a plus.

- Brings a high standard in friendliness and professional interaction with customers.

- Solution-oriented and proactive person.

- Interested in acquiring experience in an Economic related field.

- Young professional willing to build a career within an complex BPO project

You will offer support to internal and external customers through different communication channels, always insuring best customer services.

The Helpdesk Staff will cover the following areas:

- Catch incoming incidents (email and phone).
- Respond within agreed Service Level Parameters.
- Offer quick and to the point solutions to customers, based on a knowledgebase of previous incidents and approved incident resolutions.
- Assist in publishing this knowledgebase as an online FAQ in order to decrease the incidents for the helpdesk and to increase customer self service.
-Collaborating with other positions in order to insure best resolution and prevention of incidents.

Conectys is a global multilingual contact center and business process outsourcing services provider based in Western and Eastern Europe.

We offer 24/7 inbound/outbound voice, email, chat and transaction processing services using the latest technologies with support for real-time reporting, Voice over IP, web call-back and collaborative browsing. Our Business Process Outsourcing services range from data entry services to internet research, document management and knowledge management.

We have deep expertise through years of practical Contact Center and Outsourcing experience. Conectys is reliable, professional, flexible and ambitious.