Technical Support Agent

* Good PC skills and experience in problem solving of technical environment;
* Fluent in English language skills, oral and written;
* Fluent in Italian language skills, oral and written;
* Experience in installing and configuring wireless devices (receivers, transmitters) is a plus;
* Understanding of GPS and Bluetooth technology (previous experience with these concepts is a plus);
* Excellent communication skills and ability to work under pressure

* Provide technical support for GPS technology users;
* Receives support calls and emails, routes items to other groups for escalation as needed;
* Actively maintains and update Knowledgebase of frequent questions and approved answers to provide feedback in order to stimulate continuous improvement;
* Ensures high levels of customer satisfaction through fast and accurate incident solvings;
* Ability to analyze, and interpret common technical reports, and official documents;
* Ability to respond to common inquiries or complaints from users/clients;

BENEFITS:
* Competitive salary, and bonuses according to performance;
* Training on the job and continously during the projects period of time;

Conectys is a global multilingual contact center and business process outsourcing services provider based in Western and Eastern Europe.

We offer 24/7 inbound/outbound voice, email, chat and transaction processing services using the latest technologies with support for real-time reporting, Voice over IP, web call-back and collaborative browsing. Our Business Process Outsourcing services range from data entry services to internet research, document management and knowledge management.

We have deep expertise through years of practical Contact Center and Outsourcing experience. Conectys is reliable, professional, flexible and ambitious.