Collection Officer

Rol:
Recuperarea sumelor restante datorate de clienţi, conform termenelor si procedurilor departamentale, acţionând politicos si eficient.

Responsabilitati principale:
• Contactarea clientilor restantieri in vederea recuperarii sumelor datorate de acestia, aplicand tehnicile si standardele de calitate stabilite.
• Instruirea clientilor in legatura cu ciclurile de facturare, scadentele de plata, inregistrarile de pe facturi si metodele de plata. Propunerea de variante de achitare a restantelor;
• Preluarea apelurilor si informarea clientilor despre facturi, cicluri de facturare si alte detalii aferente, aplicarea tehnicilor de recuperare a datoriilor si mentinerea standardului de calitate stabilit;
• Prelucrarea reclamatiilor clientilor de o maniera politicoasa si profesionala, pentru a solutiona toate problemele din sfera sa de competenta;
• Pastrarea legaturii cu alte departamente in vederea transmiterii reclamatiilor sau cererilor clientilor care nu pot fi rezolvate in departamentul Collection.
• Realizeaza corecturi in sistemul de facturare, daca este nevoie, si operează confirmările de plata in baza de date referitoare la clienţi;
•Tine evidenta interacţiunilor sale cu clientul, pentru o mai buna satisfacere a cerinţelor acestuia cu ocazia intervenţiilor viitoare;
•Se ocupa de clienţii care doresc sa rezilieze contractul de abonat.


Cerinte:

-Abilitati dovedite de negociere
-Putere de convingere
-Foarte bune abilitati de comunicare interpersonala
-Atentie la detalii
-Disponibilitate in relatia cu clientii interni si externi
-Orientare catre rezultate
-Foarte bune abilitati de organizare si prioritizare a activitatilor si timpului de lucru
-Cunoasterea limbii engleze la nivel conversational
-Experienta in activitatea de colectare debite/lucru cu clientii in regim call center reprezinta un avantaj
-Experienta dovedita in vanzare de metode de plata adaptate profilului clientului
-Diploma Universitara
-Bune abilitati de lucru cu calculatorul: Word, Excel,Outlook
-Atitudine pozitiva si orientata catre client
-Disponibilitate de a lucra in ture , part-time

Why Vodafone?

Did you know how did we get our name? Our founders had their eyes firmly on our future. They were so enthusiastic about mobile telecommunications that they forecast that one day people would do more than talk over their phones. So they gave us a future-proof name that embraces both voice and data: VOice and DAta mobile communication: Vodafone.
Today our founders’ dreams are a reality and the name they invented is a powerful global brand.

Vodafone is the world’s leading telecommunications company. Millions of people in every corner of the globe choose Vodafone to talk text and connect to data services that help them make the most of every day.
Our success comes from the outstanding people that make up the global team. Many of the tasks we face are more than anyone can do alone, so our future depends on attracting, rewarding and retaining those who share our ‘can-do’ attitude.
We’re building a culture that makes us feel valued, we feel empowered to get the job done, we work together and help others do the same, and we’re passionate about being the communications leader in an increasingly connected world
Because our business is becoming more and more complex by the day, we’re constantly looking for new ways to support, coach and develop our people. Whatever your area, you can expect ongoing learning opportunities that will help you develop your abilities.
When we say we’re passionate about our people, it’s more than just a phrase. It’s a way of working.
Why not choose Vodafone for your next career move? You can search and apply for current opportunities via the links below.