Collection Analyst with French, Italian, Spanish, Dutch, German advanced skills HP GeBOC |
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| Compania: Hewlett-Packard Company |
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| Expirat la: 11.02.2012 |
| Actualizat la: 07.02.2012 |
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| Compania: |
Hewlett-Packard Company |
| Departament: |
Customer, Client Service, Finante, Contabilitate, Sales, Vanzari, Comert, Traduceri |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp |
| Limbi Straine: |
engleza, franceza, germana, italiana, olandeza, spaniola, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
10.01.2012 |
| Data limita: |
10.02.2012 |
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| CANDIDATUL IDEAL:
HP invites you to apply for the following positions:
Collection Analyst with French, Italian, Spanish, Dutch, German advanced skills
HP GeBOC
Credit and Collections is the most diverse function within HP Finance. Within Credit we assess and determine risk potential, whereas in Collections we insure payments are timely received and act as a consultant in solving disputes between the customers and the company.
Job Tasks:
• effectively apply trained collection strategies;
• build a close relationship with a portfolio of assigned customers (by phone and email);
• identify, negotiate, implement payment solutions and overcome customer process inefficiencies;
• document actions taken and determine future collection steps in a centralized system;
• identify delays due to disputes;
• identify root causes of problems and assign the issue towards the responsible department in order to resolve; to follow up internally to ensure timely resolution and to increase customer satisfaction;
• establish international relationships with departments in HP worldwide (credit, order management, sales, accounting etc) to agree upon customer solutions to implement;
• demonstrate sound judgment, prompt follow-up, and timely structured escalations;
• identify "at risk" customers and engages key contacts (credit and sales) to resolve issues.
Education:
• First Level University degree with a focus in business or economics recommended or equivalent experience;
Job Requirements:
• fluent English
• 0 – 2 years of experience
• interest in the economical business sector
• high customer service orientation
• negotiation skills
• strong initiative and solution oriented
• ability to prioritize & to work with deadlines
• strong organization skills
• team player
• capability of sharing knowledge
• supporter of change
• structured thinker and analytical skills
• comfortable working with numbers
• multicultural working experience a plus
• problem solving and reconciliation skill
www.hp.ro/jobs
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DESCRIEREA COMPANIEI:
TO APPLY PLEASE VISIT www.hp.com/go/jobs |
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