Customer Support Representative

* College degree
* Strong verbal and written English communication skills
* Be very motivated and reliable
* Willing to work 8am - 4:30pm daily, 5 days/week
* Customer oriented, open-minded and intelligent person
* Min 1 year experience as a customer support/ technical support rep
* Min 2 years technical training and / or experience
* Knowledge of other languages (German, French, Japanese) are a plus

* Communicating with clients to provide assistance with regards to our software (by email, phone, or Skype)
* Answer sales questions about our services to potential customers
* Identify software problems and document and report them in our bug tracking system
* Find temporary solutions for clients until the bug is solved by development team
* Perform screen sharing presentation/ demo of our software as needed
* Perform manual testing of our desktop application following standard test plan every time we release a new version.

The offer:
* very informal working environment
* fine, professional colleagues
* great career opportunity
* attractive salary
* performance bonus

International e-commerce and software company specialized in developing integrated software solutions (for small, medium and large global e-commerce merchants) and web services in collaboration with Amazon Inc.
The company’s headquarter is in Portland OR, USA and offices in Romania and United Kingdom.
For more details regarding the products we develop, check: http://www.sellerengine.com