Service Desk |
| Compania: Client eJobs |
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| Expirat la: 07.05.2006 |
| Actualizat la: 03.05.2006 |
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| Compania: |
Client eJobs |
| Departament: |
IT, IT Hardware, IT Software, Internet, eCommerce, New Media, Telecomunicatii |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp |
| Limbi Straine: |
engleza, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
06.04.2006 |
| Data limita: |
07.05.2006 |
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| CANDIDATUL IDEAL:
1. University degree, preferably in computer science;
2. 1 to 3 years of working experience in service desk area;
3. Excellent knowledge of Laptop and Desktop hardware equipment and components and their support;
4. Excellent knowledge of Microsoft Windows operating system and Office and their support;
5. Basic knowledge of networking;
6. Fluency in English;German is a plus;
7. Ability to communicate effectively with users and to address their requirements on the phone;
8. Ability to learn and to adapt to the new hardware and software standards;
9. Customer oriented, team player;
10. Must be able to prioritize workload and handle multiple tasks simultaneously;
11. Be a calm and patient individual, especially under stress, and possess a strong capacity of persuasion.
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RESPONSABILITATI / BENEFICII:
1. Answers to the user calls addressed to the Help Line either via phone or E-mail or in person;
2. Enters the calls into the help-desk management and monitoring tool;
3. Ensures first-level technical support to the users in the following areas:
a. Desktop Windows operating system;
b. Connectivity to the LAN and WAN, to local and network peripheral equipment;
c. Virus checking tool;
d. Approved applications residing or being used through the user desktop;
4. Identifies the competency of the call and redirects it, if needed, to the appropriate second-level support staff.
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DESCRIEREA COMPANIEI:
One of the market leaders oil & gas national distributors |
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