American Company Is Seeking Client Support Specialists

* Is fluent or highly proficient in English
* Has some competency in French, German, Spanish or Russian
* Has a friendly, service-oriented attitude
* Has good computer skills

The following constitute advantages:
* Previous experience in a technical support or customer service role
* Ability to identify and solve problems in an efficient and effective manner
* Ability to work independently with little to no supervision

Job Responsibilities
* Provide support to system users in multiple countries via the telephone and email
* Document all communication with system users
* Forward user queries to 2nd-level support staff in the United States when necessary for resolution
* Provide input on current support processes and suggest improvements

Benefits
* On-the job training
* 30 days time off annually (this includes national holidays, personal days etc.)
* Bonus program
* Working with a highly trained and dedicated team

Clarix is engaged in the business of supporting pharmaceutical companies to run multinational clinical trials. Using our technology, clients can access their applications via both the telephone and the web. Our systems provide an advanced collaboration platform where the participants in the clinical trial - patients, doctors, sponsors etc. - perform functions according to their roles and permissions. We are an innovation leader in our industry, and continue to focus aggressively on maintaining our leadership, by investing in both technology and people. Our goal is to build a great company while having fun doing so. The Bucharest office is located in the Unirea Plaza.