Solution Configuration Specialist

• University degree/Senior student
• Technical expertise, Database
• Mandatory computer skills – MS Office suite (mainly Excel)
• Good knowledge of English
• Customer Service skills, rigorous, well organized, analytical thinking

• Ensure relationships and communications with the assigned customers
• Process the customer’s requirements on delays, follows high quality standards and meets the customer’s expectations
• Develop and enhance their knowledge in relevant fields
• Report to the Solution Configuration Manager and/or the Account Manager about setup follow-up in the agreed format and within deadlines
• Analyze each customer’s problems and suggest together with the Solution Configuration Manager and/or the Account Manager and the relevant Corporate Team, alternative solutions to meet the customers’ needs
• Keep full documentation of carried out tasks (Customers files)
• Carry out data extraction on request, to meet the customers’ expectations
• Communicate the list of the services carried out for each customer to the Solution Configuration Manager or corresponding Account Manager for invoicing purpose

Cegedim Romania is the leading service provider for pharmaceutical companies, combining the international experience of Cegedim Group with the local characteristics. Cegedim Romania provides pharmaceutical companies with extensive, premium-quality information about the healthcare industry and supplies high-performance solutions for sales force automation and data analysis.
Interested candidates are invited to apply, provided the requirements below match their profile and meet their expectations.