Customer Services Advisor

British Council Romania is looking for a customer-oriented person, who enjoys team work and has a business-friendly approach towards customers and will join the Integrated Customer Services Team.
The role of the job is to deliver high quality services to internal and external customers and to project a profesional image of the British Council and the UK by providing a high quality, welcoming and efficient integrated service.
The salary is approximately 3063RON gross monthly.

Main Responsibilities:

- To deliver frontline, phone, e-mail customer services to internal and external customers per agreed standards. Pro-actively cross-sell British Council services to enquirers
- To deliver library operations ie loans and returns, reservations, renewals, consultancy and reference services, use of virtual library, communication to customers at defined quality standards
- To collect feedback from customers and act upon it
- To deliver registrations for Library, Exams and English courses and proactively cross selling all relevant British Council services which the customer may be interested in.
- To receive and handle British Council revenue in cash or by card. To ensure the confidentiality and safety of documents and transactions

Job Requirements:

- Strong verbal and written communication competencies
- Customer orientation
- Strong interpersonal skills
- Accuracy and details orientation
- Ability to influence and to negotiate with third parties
- Ability to work with different departments
- Proficiency in English
- Computer proficiency required: including Ms Office, SAP

Please note:

We only accept applications which follow the guidelines and present the official application form. We do not accept CVs or other documents.

The full application pack and guidelines are available at British Council Bucharest, Calea Dorobantilor 14.
An electronic version can be downloaded from the British Council Romania website at www.britishcouncil.org/romania-about-employment.htm

Electronic application forms can be sent by e-mail to: recruitment@britishcouncil.ro.

Closing date for applications: Sunday 23 November 2008, 22.00 hours.
Short-listed candidates will be contacted by 26 November 2008 and interviews will take place between 27 and 28 November 2008.

For further information please call (021) 307 9600 or write to recruitment@britishcouncil.ro.

We are the UK's international organisation for educational opportunities and cultural relations, with offices in 229 towns and cities, within 110 countries worldwide and 7,900 staff members.

We strongly believe in internationalism, a commitment to professionalism and an enthusiasm for creativity. These qualities, coupled with our integrity and our conviction that cultural relations can help individuals and the world community to thrive, make the British Council a good partner and a special place to work for.

Working for the British Council gives you the unique opportunity to be part of a modern, rapidly changing organisation with worldwide influence and impact.