Customer Care Agents - Spanish, Hungarian

As a competent contact for our external / internal clients, you are responsible for:

-Handling of complex claims and complaints via telephone / e-mail
-Providing professional, accomplished communication to a wide range of customers
-Entering relevant data into Customer Relationship Management (CRM) software
-Investigating claims background and devising suitable solutions with a high customer focus

As the ideal candidate, you:

-Have excellent communication skills
-Speak Hungarian / Spanish with native fluency in addition to English and enjoy working in a multi-national team
-Ideally have previous working experience in a customer care environment or linguistic-related professional experience
-Consider it a challenge to positively influence long-term customer satisfaction with your daily work
-Work independently and in a structured way and are able to take decisions based on your own research findings
-Are flexible with regards to working hours, motivated and goal-driven and take on responsibility for your work
-Have very good PC user skills

Sounds interesting? Make it happen. Apply now. Send us your CV with a cover letter, explaining why you consider yourself suitable for the above position, to timisoara.recruitment@ro.bosch.com

Bosch Communication Center is a product unit of Bosch Security Systems and as such also a wholly owned subsidiary of Robert Bosch GmbH. It was founded in 1985. In its early days, Bosch Communication Center offered monitoring services for electronic security systems (e.g. elevator emergency service) in a 24/7h mode on 365 days.

From this point on, Bosch Communication Center has constantly developed its service portfolio to providing comprehensive monitoring and communication services, such as technical malfunctioning alarms and emergency / escalation management, and thus proved its ability to strive for innovation in order to be one step ahead of its competitors.

Bosch Communication Center is headquartered in Frankfurt/Main, Germany. Our service center locations have been selected for strategic reasons based on a number of criteria, such as maximum language coverage, availability of qualified personnel, regional cost structures, and well-developed infrastructure. Currently, we cover all major European languages at our sites in Germany (Magdeburg, Berlin), Spain (Madrid, Vigo), France (Paris, Forbach), the Netherlands (Nijmegen), the United Kingdom (Liverpool), Romania (Timisoara), Argentina (Buenos Aires) and India (Bangalore, Coimbatore). Further expansion of our communication center network is planned for the future.

Each Bosch Communication Center provides the complete infrastructure and personnel for managing our clients’ relationships with their customers and contacts. The combined strengths of our team, technology and multimedia solutions allow us to provide customers with seamless support for their contact requirements.

Our recruiting process puts special emphasis on language competence. It is our general aim to recruit agents who are fluent in either German or English and, additionally, have a superior competence (written and spoken) in at least one other language. Therefore, our clients benefit from the vast variety of languages currently offered at Bosch Communication Center.