CALL CENTER MANAGER

DUTIES AND RESPONSIBILITIES
• Identify and hire a team of operators for Call Center (3 team leaders included).
• Provide management and training of operators and team leaders for Call Center.
• Implement sales tracking capabilities and utilize sales techniques aimed at maximizing close rates.
• Monitors sales calls to ensure consistency in the sales presentation.
• Develop and maintain performance measures.
• Administer job standards, coaching, and disciplinary actions and prepares job evaluations and performance appraisals, both for operators and team leaders.
• Responsible for compiling records measuring productivity, statistics and sales results for the operators for Call Center.
• Assist in planning of motivation/incentive plans.
• Communicate regularly with VP Marketing & Sales regarding sales and training issues.

ADDITIONAL QUALIFICATIONS
• Excellent telesales/sales skills and experience. Prior managerial experience running sales/call center. Experience with insurance is a plus.
• Possess excellent communication and interpersonal skills.
• Possess good analytical skills, problem-solving skills and decision-making ability.
• Demonstrate strong organizational and time management skills.
• Able to work in a team environment.

EDUCATION / EXPERIENCE
• Academic degree.
• We want someone who is “results” oriented who thinks like an entrepreneur.

COMPENSATION
• The base salary will be a fix amount with a significant bonus potential based on Call Centre performance and personal achievements.
• Other attractive compensations (car, cellular, training, other incentives)