Remote Software Support Specialist

AIX Level 1 Remote Software Support Specialist with the following required skills and experience:
- Knowledge of a UNIX OS (ideally AIX) - basic installation and configuration
- English fluent (both written and verbal)
- Very good knowledge of at least one of the following: German, French, Italian, Spanish

Desired technical skills:
- AIX experience
- Customer facing experience
- C programming
- Team working
- Knowledge of IT technology and infrastructure, particularly disk arrays and Storage Area Networks

Traits and competencies:
- Technical
- Problem solver
- Excellent communication and listening skills
- Team player
- Very good analytical skills
- Eagerness / willingness to learn
- Ability to perform under pressure
- Ability to multi-task
- Willingness to travel (initial skilling phase could include several weeks abroad)

The specialist should deliver Remote Technical Support Services for AIX in client national language:
- Provide initial remote technical software support for AIX to clients
- Interact with client and IBM functions consistently until problem solution
- Analyze problems / situations, understand problem impact on client business
- Apply problem solving techniques
- Respond to client queries, provide timely solutions to client issues
- Maintain highest client satisfaction
- Maintain positive client relationships even in severe and pressurized situations
- Perform problem management and end-to-end problem ownership
- Log all related activities for each customer query and handle client data securely
- Employ IBM's standard support delivery methodologies and tools
- Perform in international software support delivery processes and environments
- Participate in scheduled offshit (callout)

Training will be initially provided to gain IBM specific product knowledge and get used to IBM's software support processes and tools.

AQUASoft is doing business in software development and IT services industry since January 2002.

Microsoft Certified Partner