World Wide Business Process Analyst Ref: WW BPA

Candidate’s profile:

·2-3 years Process or Projects Coordination experience in a service related area (IT&C, Banking, Financial);
·Work experience in an international environment;
·Analytical skills;
·Fluency in English both verbal & written;
·Very good communication skills;
·MS Office knowledge at an advanced level;
·Self starter and ability to get things done without much guidance;
·Work independently to achieve desired objectives;
·Team orientated;
·Willingness to participate in non-standard working time models, in order to support Asia and US;
·Ability to travel for business purposes.

Job Description:

1.Focal Point for overall administration of World Wide New Service Offering Introductions & changes to existing offerings within Engagement Process
·Product/service number master data management/creation/updates;
·CI Market Offering updates & maintenance;
·Linkage with Global Reference team and with business Marketing or Practice teams for product master data requirements & issues;
·Ensures validity of existing product data in corporate product numbering systems;
·Documents & maintains end-to-end process for the development of New Service Introductions, working in conjunction with Business Operations, Marketing & Finance as required;
·Develops & documents processes for the administration in the field of New Service Offerings;
·Trains region/country Engagement Customer Operations teams on new processes as necessary.

2.ERGO WW Super User. ERGO is a worldwide Utilization Reporting system, which reports utilization of the workforce providing the employees of the Business units use one of its Labor Vouchering feeding systems to enter their time.
·Maintains user & admin access in support of region requests, add, delete or modify as required;
·Act as focal point for issues/escalations from country ERGO administrators;
·Maintains User training material & procedure documents;
·Member of ERGO Steering Committee;
·Liaises with IT & Resource Management staff to design, develop & implement changes to ERGO, including new reporting requirements;
·Communicate access issues from IT to field;
·Distributes ERGO update messages to the field;
·Adds Engagement Customer Operations view to conversations & debates regarding Utilization & reporting issues;
·Links with COMPASS team for any changes to labor entry which may have an impact on ERGO system, documentation or users.

3.Process Owner for Order Policies & Procedures. Responsible for the on-going development & maintenance of all policies & procedures in the order acceptance, order booking & sales credit areas.
·Updates & maintains policies & procedures on HPS Policies & Procedures website to ensure high standards of business control;
·Acts as focal point for questions & issues raises by region Engagement Customer Operations colleagues & other functions e.g. Business Operations & Finance, providing advice, guidance & decisions as required;
·Maintains Order Knowledge training documentation, providing training as required & especially where there are changes to existing requirements;
·Liaises with Corporate policy owners ensuring flow down of changes to Engagement policies & procedures;
·Teams with Compass Business Process Documentation staff to ensure tight linkage between overall policies & procedures & Compass documentation;
·Liaises with HPS Customer Ops Control team to ensure order areas of the Operational Excellence Review program are kept up to date.

4.Develop & produce quarterly Engagement Customer Operations metrics/business fundamentals package.
·Working with region representatives, agree on consistent reportable metrics with emphasis on automation not manual data gathering;
·Incorporate new metrics as Compass data becomes available;
·Ensure linkage into the HPS Performance Measurement & Management System.

5.Operational Excellence Review (OER) Analysis. Evaluate & analyze OER reports, marking trends, consistent issues & process improvement opportunities.

Company offer: Attractive salary package and development opportunities in a world wide environment.

CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS


While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!

We are : APT Resources & Services SRL (www.apt.ro)
Our goal is it to supply our customers with a good consultation and a helpful assistance

Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow .