Volume Direct Order - Customer Service Representative

Experience in one or more of the following:
One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
External customer interface experience
Experience in taking care of ongoing business
Experience in answer to a wide-range of complex customer inquiries requiring investigation (non-standard solutions)
Experience in acting as liaison between customer, sales/support team & supporting divisions / business centers
System administration
Basic knowledge of general administrative/clerical processes
Broad knowledge of administration, report generation and database inputs
Knowledge in IT Tools (database system; MS-Office and computer tools…)

Skills:

English language- advanced level
One other major European language (French, German, Spanish,…) would be considered a plus
Ability to work with minimum supervision
Interpersonal & communication skills (telephone, clarity, …)
Customer-oriented
Ability to easily adapt to different situations, efficient in stressful situations
Thoroughness
Resourceful, inventiveness

Customer relationships-Serve as single point of contact for Direct customers

Answer to customer requests regarding open orders and claims
Proactively communicate order status to customers

Order receipt and check

Receive order from customer
Check that order contains mandatory information and is adequately filled
Check that order information is accurate
Complete order information
Forward checked orders to the order entry team

End-to-end order follow-up

Uses internal tools to check order status
Verify that order are scheduled within service level agreements
Inform customers about deviations
Take appropriate action in case of deviation
Confirm order to customer within defined timeframe

Claims management

Analyze and qualify claims
Identify the corrective action to be taken
Transfer instructions to the appropriate teams
Collaborate with other entities to ensure claims are resolved appropriately

Invoices management

Identify and analyze orders shipped but not invoiced
Provide reason for no invoice
Transfer instructions to appropriate teams to solve potential issues

CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS


While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!

We are : APT Resources & Services SRL (www.apt.ro)
Our goal is it to supply our customers with a good consultation and a helpful assistance

Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow .