VDO - Teamlead

Education Bachelor/Master degree in Business or sales or equivalent experience
Fluent in English

Experience in one or more of the following:
Minimum three years experience in sales administration
Previous experience in leading a team.

Good knowledge of general administrative/clerical processes
Knowledge of Order management processes
Broad knowledge of administration, report generation and database inputs
Knowledge in IT Tools (database system; MS-Office and computer tools…)
General understanding of Sales Administration processes

Skills
Strong customer oriented attitude
Efficient in stressful situations
Excellent communication skills, written and orally
Leadership/Charisma
Eye for detail
Ability to manage priorities

Within EMEA, the Volume Direct Operations organization hosts the Customer Set up team (VDCS) and the Order management reporting team.
This team aims at set upping new volume direct customers and operational reporting.

Team management

Motivate team
Manage team members performance
Provide support to set up and reporting agents on escalations
Ensure processes are followed
Provide regular updates to HP service manager
Act as back up for other team lead is out of the office

Develop customer oriented culture

Act as role model for agent’s by demonstrating customer oriented behaviour
Develop customer oriented behaviour within the team

Ensure quality of agents service

Analyze operational metrics
Analyze SLA performance with HP service manager
Advise HP service manager on improvements for potential quality issues
Transfer instructions to appropriate teams to solve potential issues

Improve agent processes

Analyze root cause of quality issue/s
Work with other HP service managers to identify areas of improvement
Suggest appropriate improvement initiative to HP service manager
Work with process experts/Key users to implement new initiatives
Track affectivity of new process initiatives

Offer:
Attractiv salary package an supporting international environment

CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS


While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!

We are : APT Resources & Services SRL (www.apt.ro)
Our goal is it to supply our customers with a good consultation and a helpful assistance

Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow