VDO - Setup Agents

Fluent in English, verbal and written


Experience in one or more of the following will be a plus (but not mandatory)
-experience in sales admin
-experience in taking care of ongoing business
-experience in acting as liaison between various internal organizations
-system administration

Basic knowledge of general administrative / clerical processes
General understanding of order administration

Skills
Ability to work with minimum supervision
Interpersonal & communication skills (telephone, clarity, …)
Customer-oriented
Ability to easily adapt to different situations, efficient in stressful situations
Thoroughness
Resourceful, inventiveness
Rigorous and organized
Computer skills ( MS Office)

Within EMEA, the Volume Direct Operations organization hosts the Customer Set up team (VDCS). This team aims at set upping new volume direct customers with corporate organizations.


Set up new HP Customer

Create customer profile in HP databases to be able to process customer orders
Capture request
Ensure that all data are available and correct
All above steps should be managed within an agreed SLA and in respect of the processes in place
Set up new customer parameters in the system
Update system with customer data
Manage existing customer set up change

Activity status

Provide daily report regarding all requests (creation and change request)
Escalation to appropriate person for all data not received within SLA and inform people impacted
Check set up status

Offer:
Attractiv salary package an supporting international environment

CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS


While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!

We are : APT Resources & Services SRL (www.apt.ro)
Our goal is it to supply our customers with a good consultation and a helpful assistance

Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow .