Operations Specialist and Customer Account Administrator

QUALIFICATIONS
=Previous work experience in a customer facing environment
•University Degree in Business or Equivalent
•Fluent in German and English – written and spoken
•PC and Microsoft Office tools knowledge
KEY SKILLS
•Ability to work with multinational and multicultural teams, customers and partners
•Customer service mentality
•Excellent communication skills
•Analytical skills & problem solving capabilities
•Good organization skills, ability to prioritize workload
•Quality awareness; ability to manage high volume of work with accuracy
•Process and tool oriented
•Ability to handle conflicting situations
•Ability to act with a high level of flexibility
•Team player, networking capabilities
•Presentation/Training skills

The Operations Specialist and Customer Account Administrator work in a multi-national, multi-cultural and multi-lingual business environment.
He/she is responsible for the daily operational support to a set of Channel Partners or Direct Customers in Germany or the UK.


The Operation Specialist main responsibilities include:

•Manage channel partner relationship; provide daily operational support via telephone and e-mail, communicating all relevant information and ensuring customer satisfaction.
•Ensure structured and high quality communication related to issues affecting the order backlog to both Partners and HP Sales and Business Units.
•Provide continuous visibility of the partners financial and physical claims backlog to partners and HP stakeholders, in collaboration with the respective country contacts.
•Deal with all written or verbal requests from the partners (inquiries, complaints, etc), provide partners with solutions when problems arise.
•Ensure that policies, legal regulations and audit requirements are met and maintained
•Address process improvement needs to the process engineering function
•Provide training and act as a mentor for new employees

The Customer Account Administrator main responsibilities include:

•Act as the primary contact for country Order Management Team and Sales Team;
Provide assistance and support within the area of order fulfillment;
Process and coordinate standard and non-standard orders for a defined set of Customers;
Validate order transaction data through a variety of documents and systems. Ensures accuracy/completeness of information and compliance with the company’s terms and condition as well as customer specific procurement guidelines;
Ensures pricing, discount and other related information is correct on all transaction processed;
Maintains up-to date knowledge of promotions, discounts and other information related to the order fulfillment process;
Proactive backlog monitoring of orders using defined tools and reports;
Monitors and corrects various business control reports to ensure correct data •Address process improvement needs to the process engineering function

CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS


While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!

We are : APT Resources & Services SRL (www.apt.ro)
Our goal is it to supply our customers with a good consultation and a helpful assistance

Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow .