Application Support Engineer

Qualifications
• Full university degree preferably in computer science or related disciplines
• At least three years’ experience in a similar function: application support, infrastructure support or a related IT domain
• Excellent IT technological expertise, including application design concepts, messaging/queuing systems, and application server principles and best practices as applied in IT infrastructure and related services
• Experience supporting financial applications such as the Wallstreet Suite
• Hands-on experience supporting applications, middleware and messaging products in UNIX and Windows production environments. Experience with JBOSS or similar, building of applications and deployment mechanisms would be considered an advantage
• Experience supporting development teams during development life-cycle and in relation to on-going post-release requirements
• Up to date knowledge of market trends and development in the IT sector
• Scripting and development skills
• Good knowledge of database technology (Sybase, Oracle, MS-SQL, MySQL)
• Sound understanding of the Bank’s activities and operational processes would be considered an advantage
• Fluent in English or French and a solid understanding of the other


Competencies
• Excellent analysis and problem solving skills
• Excellent oral and written communication
• Team player
• Very good interpersonal skills
• Flexibility and adaptability to a dynamic and changing environment
• Motivation to keep up with rapidly evolving technological developments in the area of responsibility
• Sense of initiative and aptitude for analysing and optimising current processes and technology
• A disciplined approach to organising, documenting and prioritising work
• Results focus
• Customer focus
• Ability to deliver according to deadlines

Responsibilities
• Ensure that IT policies and initiatives related to messaging/queuing systems, middleware and application servers are implemented and key IT processes are run in the most effective and efficient way
• Assume end to end responsibility for the execution of key IT processes related to the implementation and operation of infrastructure components, specifically applications and middleware, in order to ensure reliability, scalability, flexibility, accessibility, stability, security and efficient operation of the Bank business applications and the related data needs
• Handle performance tuning, monitoring and first line problem diagnosis to assist application support teams
• Handle the implementation of the Bank’s business applications running in production. Specifically this will include installation of applications, releases and patch management as well as upgrades in line with IT policies and Industry “best practices”
• Act as single point of contact within the division for business application related requests; coordination with other units and services during the implementation phases
• Take full ownership of the UAT (User Acceptance Test) environments; provide tools for UAT planning and preparation and handle support requests
• Acquire and maintain a high level of technical expertise in all important EIB business application areas
• Provide advice and share expertise with application teams in respect of technical matters, in particular with a view to production/operational aspects, cross application and integration issues and associated impact analysis
• Play an active part in application architecture initiatives

The successful candidate will handle, in liaison with the relevant development and infrastructure teams and vendors, the implementation and operation of core IT application environments, specifically in the area of robust and mission critical systems that ensure the availability and integrity of the Bank’s business applications. These systems include financial applications specific to the EIB business such as Wallstreet Suite, as well as messaging/queuing systems and middleware products such as SWIFT, Reuters, MQ Series, IBM WTX, Apache, and JBOSS

Appointment to the post is for a fixed period of 5 years with the possibility of prolongation

To apply, please go to www.eib.org/about/jobs and click on reference IT10WWW02

Our diversity and inclusion strategy is critical to achieving our goals and helps us strengthen our client focus, enhancing responsiveness and our ability to adapt to new developments in EU policies. Therefore, we strongly promote diversity, including gender, nationality, race, culture, education and experience, sexual orientation, and people with disabilities.