Service Management Business Continuity Specialist

• University degree required
• Experience of dealing with management
• Understanding of broad spectrum of Business Continuity Management
• Confidence to operate effectively with the management level
• Excellent communication skills
• Good facilitation skills and confident presenter
• Advanced report writing skills
• Functional competencies in: Service Level Agreement, Business Process Outsourcing, eSCM, Project Management, Excel, Technology
• Good English language skills

• Consolidates, cross checks the data and information received from internal suppliers or retrieved from Helpdesk system and produces the Service Performance Reports
• Participates in performance reviews with Supplier side and Customer side
• Tracks and follows the improvement actions
• Participates in identified improvement projects
• Collects the management issues and assigns for resolution
• Develops and maintains the Bucharest center Business Continuity Plan, including the crisis plan and IT Disaster Recovery Plan
• Reports and shares lessons learned and tips to the other Business Continuity Leads
• Distributes Business Continuity Management news, updates, initiatives and directions from Global Business Continuity Plan to operations unit Business Continuity Plan representatives
• Creates Business Continuity Plan knowledge resources by conducting Business Continuity Plan training at different levels for the Business Process Outsourcing operations
• Conducts tests of all Business Process Outsourcing units, the LMT Plan and ITDR Plan at least annually
• Ensures that knowledge and Business Continuity Management skills remain current with best practices and policies
• Submits weekly status reports to the Global Business Continuity Management Lead
• In the event of an interruption to business, provides support to resolve issues
• Maintains all current documentation on the Business Continuity website
• Monitors the suitability of the recovery solutions (buildings and equipment) and ensures at all times the recovery strategies agreed can be effected

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

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