Reporting Analyst - with Spanish

•Fluent in Spanish and English
•University Graduate
•Excellent knowledge of Microsoft Office applications, as required, to produce reports, action plans, presentations and simple project plans
•Project Management / prioritization skills
•Strong organization skills, attention to detail and follow through to resolve any outstanding issues
•Communication/ presentation skills
•Analytical Thinking
•Customer Service Orientation
•Experience with process excellence standards and methods (i.e., metrics reporting, SLA measurements, Lean Six Sigma, process improvement methods, etc.) an advantage
•Whilst regular travel is not anticipated, the ability to travel on occasion to Spain and potentially other centers would be an advantage

•Manage full Service Management functions for a group of clients, including Reporting, Incident Management, Change Management, Service Definition, Governance.
•Delivery of all Client facing service performance reports and internal management reports (including Service Performance Report, BPO Scorecard (BPS), Incident Management, Change Management, Customer Satisfaction Survey, quarterly/monthly account reviews, and others as required).
Prepare, analyse and interpret complex reports/information and formulate conclusions.
•Proven ability to set priorities, meet deadlines and accomplish team projects.
•Analyse and prepare trends of Incidents
•Aid Incident resolution as required.
•Identify issues and risks affecting current or future services provision to the Client(s) collecting all input from on-shore teams (Outsourcing Delivery Account Managers and Service Delivery Leads and their teams)
•Initiate and co-ordinate Continuous Improvement Initiatives.
•Propose changes in order to improve and standardize work.
•Facilitate Change Management process for client accounts, run Change Boards as necessary and linkage to EALA/Global Change Board
•Ensure that the client’s best interests are considered in all decision making.

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 175,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended August 31, 2007. Its home page is www.accenture.com.

Join Accenture for a career that keeps you motivated and moving forward. Work on vital assignments for top class clients and help them achieve high performance. Push yourself, while developing your skills and confidence. Work with the best people worldwide to solve problems and do what hasn't been done before.
If this is your idea of a typical working day, Accenture is the place to work.

PLEASE APPLY HERE