IT Support Officer with Spanish

The IT Help Desk Officer has:
•Bachelor degree
• 2+ years working experience in IT field (IT support / IT Helpdesk is a big plus)
• Customer service skills
•Good knowledge of Microsoft Office (Excel, Word, Power Point)
• Good knowledge of MS Access is considered a big plus
•Basic knowledge of SQL language
•Basic knowledge of DWH
• Good knowledge of English language
•Very good knowledge of the producer’s language – Spanish.
• Ability to remain calm and efficient under stress
• Ability to work on different problems simultaneously

The IT Support Officer should:
• Manage all inquiry media (phone call, e-mail, fax)
• Unblock IT users’ situations on phone •Configure users with specific access rights into AIS and communicate login information upon request
•Give assistance to users when loosing their login information
•Keep updated the users login information
•IT infrastructure/applications monitoring the follow-up with service providers until everything is up and running
•Provide reports regarding voice system usage accurately and on a regular basis
•Provide in due time (and develop if necessary) operational reports required by BPO management team
•Participate actively on new application testing when requested

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.


Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.