IT Help Desk Officer with French or Italian

The IT Help Desk Officer is responsible for delivering users IT support and facilities.

• 2+ years of experience in an IT Property and Casualty Insurance Department (application maintenance) • Experience in computer processing and in customer support
• Communication and interpersonal skills
• Organization/ administration skills
• Good problem solving skills • Ability to work on different problems simultaneously
• Ability to understand clearly the producers’ and customers’ written language: French and/or Italian
• Written and spoken ability to communicate in English for Accenture interaction

• Manage all inquiry media (phone call, e-mail, fax)
• Unblock IT users’ situations on phone • Provide and maintain portfolio monitoring preformatted or on-demanded data and reports
• Provide operational reporting • Provide and maintain printing facilities

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.


Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.