IT Customer Support Team Member

- IT/EC educational background
- Experience/practice in IT infrastructure would be a plus
- Fluent in English
- Good knowledge on Support processes and Workstation support
- Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations
- Basic understanding of the voice systems
- Call logging tools like Remedy, Supportworks etc
- Problem Solving Skills
- Strong Customer orientation skills
- Ability to work under stress condition

- Investigate and solve requests from employees (through Help Desk Dispatchers and other Service Desk channels) related to hardware and software issues with minimal business impact on the Customer within agreed service levels and business priorities
- Document cases for each incident, follow up case status
- Take calls when the requests can not be managed through email
- Support all company users in related IT issues
- Administrative work for Help Desk needs
- Install new computer hardware and software accordingly to standard procedures and test their functionality according to operational procedures
- Other duties as assigned

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.


Our Enterprise workforce provides deep expertise to manage and operate Accenture’s business functions and support client teams. They work in a wide range of functional areas including human resources, marketing and communications, finance, quality control, legal, IT, facilities and services.