HR Contact Centre Analyst (with French)

• Bachelor degree level
• Fluent in English and French
• Good communications, written and oral.
• Excellent problem solving and analysis skills.
• Self-Motivated, positive attitude and approach.
• Flexibility to take on additional responsibility and tasks.
• Accepts responsibility as an individual and works well within a team.
•At least 6 month of relevant experience.

• Demonstrates excellent client care skills.
• Delivers an excellent Client Service.
• Advises and assists less experienced staff.
• Prioritises urgent customer requests over standard requests.
• Pro-actively contributes ideas and suggestions to improve own job role.
• Regularly communicates with the customer and colleagues via face to face contact, telephone or e-mail.
• Keeps up to date with relevant statutory and regulatory changes and ensures these are reflected in the processes being utilised.

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.


Our Enterprise workforce provides deep expertise to manage and operate Accenture’s business functions and support client teams. They work in a wide range of functional areas including human resources, marketing and communications, finance, quality control, legal, IT, facilities and services.