HR Contact Centre Agent (with Italian)

Candidate profile:
- university graduated
- very good English and Italian language skills (written and spoken)
- customer service skills
- ability to use an IT System in English/Italian
- ability to use Windows and MS Office
- basic knowledge of insurance principles/terms
- available to work in shifts

Job responsibilities:
- manages all inquiry form the clients (phone call, email, mail, fax), inbound and outbound
- issues documents
- uses IT systems for policy administration
- has a key role in delivering services according to contractually agreed levels

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.


Our Enterprise workforce provides deep expertise to manage and operate Accenture’s business functions and support client teams. They work in a wide range of functional areas including human resources, marketing and communications, finance, quality control, legal, IT, facilities and services.