HR Contact Center Agent (with French)

• Bachelor degree level
• min. 1 year of relevant experience
• Fluent in English and French
• Understanding of Business Process Outsourcing
• Experience in HR Operations (advantage)
• Good client handling skills
• Good communication skills, both written and oral
• Excellent problem solving and analysis skills
• Self motivated, positive attitude and approach

Key responsibilities may include:


• Offer information by telephone / e-mail to Accenture clients to resolve HR issues
• Provide feed-back to Team Leaders
• Trend frequent escalation types and share suggestions with peer group
• Support and work with Quality Associate to identify strenghts/areas of improvement to team members
• Identify training needs for team and individuals through monitoring, escalations and desk reviews
• Work with Team Leaders to develop specific job aides as needs arise

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.


Our Enterprise workforce provides deep expertise to manage and operate Accenture’s business functions and support client teams. They work in a wide range of functional areas including human resources, marketing and communications, finance, quality control, legal, IT, facilities and services.