Customer Advocate with French, relocation to Prague

• Fluency in French and English both written and oral are required
• 4-5 years Supply Chain / Logistics or Customer Support or Commercial background, Retail Experience is advantage
• Experience in working within a multinational environment
• Strong negotiations and influencing skills
• Customer facing experience: Person would need to be very comfortable and enjoy dealing with retailers and internal clients
• Excellent organisational, verbal and written capabilities required with the ability to think creatively and strategically while proposing and following through on new initiatives
• Product launch experience
• Cross group collaboration, working with people and groups with different agendas
• Experience of actively pursuing a continuous improvement agenda
• End to end operational and order management experience


We offer:

• Challenging job in a professional and multinational environment
• Opportunity to gain broad analytical skills and experience, together with highly marketable specialist expertise in their chosen areas
• Dynamic working environment
• Attractive salary and benefis
• Relocation package

• Understand, analyse and negotiate on customer specific business and service level requirements and ensure solutions are developed that meet the needs of our customer wherever possible
• Identify opportunities to reduce cost and/or improve the Customer Partner Experience
• Manage issue resolution with customers including co-ordination and closure of short term and long term corrective actions
• Deliver customer training/retraining on Client's tools and processes
• Collaborate with Regional Operations Manager in country to deliver best in class service to Customers and Sales Team
• Drive corrective action where service levels are not being met
• Monitor order management performance
• Manage customer orders and ensure a clean order book
• Create country specific allocations plans at a customer account level
• Build relationships with key counterparts in accounts
• Ensure ongoing informal feedback is gathered from customers
• Monitor customer complaints and identify and action where necessary

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With approximately 177,000 people serving clients in more than 120 countries, the company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009. Its home page is www.accenture.com.

Our clients are some of the world's most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.

Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.

Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.