Client Service Manager

• Good industry and accounting knowledge
• 5 years general management experience
• Written and spoken ability to communicate in Spanish for client interaction
• Written and spoken ability to communicate in English for Accenture interaction
• Proven leadership qualities, operating in challenging environments
• Strong organizational, multi-tasking, and time-management skills
• Strong supervisory, coaching and project management skills
• Strong customer service skills

- Finance Control and Assurance Service Delivery to the client
- Developing and delivering an Operating Plan in line with the Unit Strategy
- Communicating strategy and plans to direct reports
- Growing the business through extension of scope or new lines of business
- Managing all commercial aspects of the contract
- The performance management, training, motivation, interviewing and career development of all staff
- Developing strong and enduring relationships with client and its suppliers
- Managing the issue and pricing of Service Change Requests
- Managing demand, activity planning, and resource allocation
- Managing continuous improvement to create opportunity and headroom
- Monitoring and approving the service being provided
- Promoting the spirit and objectives of the arrangement
- Provide direction and support to the Customer Group Representatives
- Developing recommendations regarding modifications, enhancements or expansion of service

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.



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