Relationship Manager Brasov Branch

Professional qualifications:

· English proficiency (another foreign language would be a plus)
· Bachelor’s degree
· At least 3 years of relevant work experience (retail services)


Job requirements:

· Extensive knowledge of commercial banking products (at least 2 years
f experience);
· Knowledge of banking process management;

Personal Skills:

· Superior sales skills.
· Superior communication and relationship building skills.
· Ability to address financial needs of more sophisticated target
market customers.
· Competencies: analysis, candor, communications, customer focus,
teamwork, process management, functional proficiency, potential for
leadership and managing change.
· Sufficient knowledge of specific retail (ABN AMRO) products/services
offered by ABN AMRO and local competition.

Key responsibilities:

· Personally effective at building the business, deepening
relationships and increasing targeted consumers through the execution of an
effective sales process.
· Achieves sales goals via the combination of customer acquisition and
relationship deepening.
· Transforms service transactions into additional sales opportunities.
· Provides customer feedback to line Manager to assist in
decision-making.
· Prepares and executes a sales plan for the assigned account
relationships and for each account relationship in particular.
· Achieves monthly sales plan via conversion of branch walk-ins,
customer referrals, marketing leads and self-generated leads.
· Proactive in assessing financial needs of customers and providing
solutions.
· Maintains a high level of personal interaction with his customers.
· Keeps updated and learns in-depth and more complicated products
offered by competition. Provides feedback to the rest of the branch team
and to the supporting units on a new product opportunities.
· Keeps abreast of the latest marketing, economic, financial and other
trends so as to guide customers to understand how these happenings can
impact financial needs/opportunities.
· Proactively updates customers and new bank offerings and encourages
use by the highlighting the advantages to them.
Service/Operations
· Achieves and/or surpasses service standards.
· Demonstrates all access channels to customers.
· Handles the more complex customer service issues.
· Builds back-ups for himself.
· Proactively provides feedback to the line Manager of new products,
marketing, service opportunities and issues in decision making consistent
with the ABN AMRO experience.
Management Responsibilities
· May act as a lead worker (e.g. schedule work flow, train and coach
others).
· May take a lead role in sales process management

ABN AMRO Bank este una dintre cele mai importante institutii financiare mondiale, si-a inceput activitatea in 1824 si opereaza acum in peste 65 de tari.