Client Services Representative - Electronic Banking Helpdesk

Personal Skills
· Ability to deal with people: Patience, calm, diplomacy
· Team worker, problem solver.

Professional qualifications
· Student or graduated in IT/ Economics

Job requirements
· Basic knowledge of banking operations
· English proficiency
· Good computer skills (MS Office, Internet Explorer, knowledge of data transmission, communication, networking)
· Very good communication skills

· First line support for software and hardware issues on Electronic Banking platforms;
· Provide first line client support to all clients irrespective of their location or where their accounts are located;
· Provide answers to all service requests immediately where possible, and/or initiate investigation when a service request has been assigned, always maintaining a professional manner and an open line of communication with the client
· Analyze and investigate client service requests, assess the urgency and sensitivity of inquiries and prioritize accordingly
· Ensure that all service requests (phone, emails or other channels) are handled and solved within the time lines agreed, either generic or client specific
· Establish good relationship with other departments to enhance their cooperation when needed
· Identify potential sales & service opportunities and communicate these opportunities to the Head of Client Service
· Know the key clients by understanding their industry, their business and the banking products they access to support their business requirements
· Suggest enhancements that will improve clients efficiency
· Ensuring a certain level of client satisfaction, and if possible, increasing this level of satisfaction
· Ensure that all service requests are logged in Clients Support Enterprise and that all client data is accurate and updated as required.

ABN AMRO Bankeste una dintre cele mai importante institutii financiare mondiale, si-a inceput activitatea in 1824 si opereaza acum in peste 65 de tari.
Toate aplicatiile sunt confidentiale.