Client Service Representative

Professional qualifications:

· University degree -Economics would be an advantage or student in
terminal years,
Basic knowledge of banking operations,
Very good communication skills.
Job requirements:

· Good spoken and written Romanian,
Good spoken and written English,
Computer skills. (MS Office, IE).

Personal Skills:

Team player,
Problem solvier
Ability to deal with people,
Patience,
Calm,
Diplomacy

Provide first & second line client support to all Corporate clients
irrespective of their location or where their accounts are located;
Provide answers to all service requests immediately where possible,
and/or initiate investigation when a service request has been assigned,
always maintaining a professional manner and an open line of
communication with the client
Analyze and investigate client service requests, assess the urgency
and sensitivity of inquiries and prioritize accordingly
Ensure that all service requests (phone, emails or other channels)
are handled and solved within the time lines agreed and the SLAs, either
generic or client specific
Establish good relationship with other departments to enhance their
cooperation when needed
Identify potential sales & service opportunities and communicate
these opportunities to the Head of Client Service
Know the key clients by understanding their industry, their business
and the banking products they access to support their business
requirements
Suggest enhancements that will improve clients efficiency
Ensuring a certain level of client satisfaction, and if possible,
increasing this level of satisfaction
Ensure that all service requests are logged in Clients Support
Enterprise and that all client data is accurate and updated as required.

ABN AMRO Bank este una dintre cele mai importante institutii financiare mondiale, si-a inceput activitatea in 1824 si opereaza acum in peste 65 de tari.