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Client Service Representative (Code CSR)

 ABN AMRO Bank Romania
Compania: ABN AMRO Bank Romania
| Expirat la: 01.08.2005 |
| Actualizat la: 21.07.2005 |
Compania:  ABN AMRO Bank Romania
Departament:  Customer, Client Service, Financiar, Contabilitate, Banci
Orasul:  Bucuresti
Tip Job:  Full time
Posturi disponibile:  1
Status:  Inactiv
Nivel cariera:  Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp
Limbi Straine:  engleza,
Oferta:  nespecificat
Permis conducere:  nespecificat
Data introducerii:  01.07.2005
Data limita:  01.08.2005

 
CANDIDATUL IDEAL:

* University graduate or student in terminal/pre-terminal
year(Economics would be an advantage);
* Basic knowledge of banking operations;
* English proficiency;
* Computer skills (MS Office, I. Explorer, Basic knowledge of data transmission, communication & networking);
* Ability to deal with people: Patience, calm, diplomacy
* Team worker, problem solver.


RESPONSABILITATI / BENEFICII:

* Be the first point of contact for Corporate clients' daily servicing needs;
* Direct contact with clients over the phone/email/fax;
* Back up for Electronic Banking HelpDesk (first line support for software & hardware issues on Electronic Banking);
* Provide answers to all service requests(related to bank's products and services and clients' accounts and transactions), immediately where possible, and/or initiate investigation when a service request has been assigned, always maintaining a professional manner and an open line of communication with the client;
* Analyze and investigate client service requests, assess the urgency and sensitivity of inquiries and prioritize accordingly
* Ensure that all service requests (phone, emails, faxes or other channels) are handled and solved within the time lines agreed and the SLAs, either generic or client specific;
* Suggest enhancements that will improve clients efficiency;
* Ensuring a certain level of client satisfaction, and if possible, increasing this level of satisfaction.


DESCRIEREA COMPANIEI:

To apply, please send your CV specifying the code "CSR", at hr@ro.abnamro.com, no later than August, 1st, 2005





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