Client Service Representative (code CSR-WCS) |
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| Compania: ABN AMRO Bank Romania |
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| Expirat la: 05.01.2006 |
| Actualizat la: 22.12.2005 |
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| Compania: |
ABN AMRO Bank Romania |
| Departament: |
Banci, Customer, Client Service, Financiar, Contabilitate, Banci, Finante, Contabilitate |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp |
| Limbi Straine: |
nespecificate |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
05.12.2005 |
| Data limita: |
05.01.2006 |
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| CANDIDATUL IDEAL:
Professional qualifications
· University graduate (Economics would be an advantage)
Job requirements
· Basic knowledge of banking operations.
· English proficiency
· Computer skills (MS Office, Internet Explorer, Basic knowledge of data transmission, communication, networking).
Very good communication skills.
Personal Skills
· Ability to deal with people: patience, calm, diplomacy
· Team worker, problem solver. |
RESPONSABILITATI / BENEFICII:
Key responsibilities
Be the first point of contact for Corporate clients' daily servicing needs;
· Back up for Electronic Banking HelpDesk (first line support for software & hardware issues on EB);
Provide answers to all service requests immediately where possible, and/or initiate investigation when a service request has been assigned, always maintaining a professional manner and an open line of communication with the client;
· Analyze and investigate client service requests, assess the urgency and sensitivity of inquiries and prioritize accordingly
· Ensure that all service requests (phone, emails, faxes or other channels) are handled and solved within the time lines agreed and the SLAs, either generic or client specific;
· Suggest enhancements that will improve clients efficiency;
· Ensuring a certain level of client satisfaction, and if possible, increasing this level of satisfaction. |
DESCRIEREA COMPANIEI:
ABN AMRO Bank is one of the leading international financial institutions, established in 1824 and operating in more than 65 countries. Following a significant growth and development in Romania, we are now looking for the
most suitable candidates for our headquarters in Bucharest:
Client Service Representative (code CSR-WCS)
To apply, please send your CV and introductory letter at hr@ro.abnamro.com mentioning in the subject the position you are applying for.
All applications will remain confidential
Deadline for receipt of applications is January 5th, 2006
Only short-listed candidates will receive an acknowledgement
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